Shipping Policy for Xcellance Nutra Care
Delivery Timeframe: 3 to 5 Business Days
At Xcellance Nutra Care, we are committed to ensuring a seamless shopping experience for our valued customers, and that commitment extends to our shipping process. Here’s what you can expect from our Shipping Policy:
Prompt Delivery – Every Time
Your satisfaction is our priority. Once your order is placed, we aim to dispatch all products within 24 hours, ensuring that your purchase reaches you promptly.
Fast & Free Insured Shipping
We take pride in providing fast and free insured shipping for our customers. Our trusted partners, including Blue Dart, DTDC, ECOM Express, and Delhivery, handle deliveries with utmost care.
Real-Time Tracking
Stay informed about the journey of your order. Following dispatch, we’ll send you a tracking ID through email, text message, and WhatsApp, allowing you to monitor your delivery in real-time.
Expected Arrival Time
We understand your eagerness to receive our products. Typically, most deliveries are completed within 2 to 5 business days post the 24-hour order fulfillment. While we strive for prompt delivery, external factors like holidays or unforeseen circumstances might occasionally add a day or two.
Address Discrepancy? Act Fast!
Mistakes can happen, and we are here to assist. If you notice an error in the shipping address, please reach out to us immediately. With our efficient processing, there’s a limited window to correct address details. Contact us via info@xcellancenutracare.com, our Contact Us form, or call +91 8968-290-926.
Returns & Replacements
We stand by the quality of our products. If you encounter any issues or if the product doesn’t align with the description, notify us within 48 hours of receipt. We offer a FREE replacement guarantee for 30 days post-delivery. For detailed return procedures, refer to our Return Policy.
Received a Damaged Product?
While we take utmost care in packaging, we understand that rare instances of damage may occur in transit. If you receive a damaged item, please send us your order number and a photograph of the damaged product at info@xcellancenutracare.com. We’ll promptly dispatch a replacement at no extra cost.
Questions? We’re Here to Help!
If you have any uncertainties or need clarification, don’t hesitate to reach out. Contact us at care@xcellancenutracare.com or dial ++91 8968-290-926. Our dedicated team aims to address your queries within 24 hours. Your satisfaction is our priority.